PRICING AND ETHICS

A firm belief in clear, upfront charging and highly competitive rates is held by Bates and offered to all customers.

At Bates we keep it simple: our charges are fair; we purposely rein in our overheads and don’t glorify our service offering with gimmicks or giveaways.

Estimates
Our Charges
Payment
Guarantees
Policies & Ethics

 
Estimates  
In most cases, estimates are provided in writing and are free of charge except in the case of out of hours emergency call out work, which is fully chargeable. There will also be a minimal and fair charge made for attending to provide a quote where there is a cost to us, for example parking fees or the Congestion Charge. Estimates are always conducted during the hours of daylight.

For larger projects exceeding the sum of approximately £10,000, a fixed fee of £200 plus VAT is charged to cover the time elements involved with numerous site visits and the preparation of an extensive written estimate.

 
Our Charges
There is no call out charge with Bates, simply a minimum charge of one hour on all jobs with further work billed in 30 minute increments.

A list of our standard and hourly rates is shown below. Please note that all rates exclude materials which when supplied by us are charged at cost plus 20%. VAT is chargeable at 20%.

Payments

Payment is required in full on completion of the work, credit is not offered without prior agreement. Failure to pay will incur additional charges and interest rate charges from the date the work was completed.

Methods of Payment

Credit or debit card, cash or bacs payment. We do not accept cheques. (credit and debit card payments will incur a 3% transaction charge) 

 
Fixed priced work (Mon-Fri 8am-5pm)
  • Power Flushing £450.00 includes machine use and chemicals (up to 8 radiators) £50.00 per additional radiator.
  • Landlord Gas safety Certificates £75.00 (up to 3 appliances)
  • Boiler Servicing (regular boiler) £80.00
  • Boiler servicing (condensing boiler) £95.00
   
Hourly rates (Mon-Fri 8am-5pm / Sat 8am-2pm)
  • Plumbing related work £70.00 per hour
  • Gas / Heating related work £70.00 per hour
  • All other trades are charged @ £60.00 per hour
   
Hourly rates (outside of normal hours)
  • Plumbing related work £85.00 per hour
  • Gas/heating related work £95.00 per hour
   
Bank Holidays
  • All work is charged @ £120 per hour
   
   


Our Promise:

  • Never to overcharge
  • Never to carry out unnecessary work
  • To be reliable and punctual
  • To be smart and courteous at all times
  • To provide a detailed invoice on completion
  • To keep you informed of progress
  • To offer ‘green’ alternatives where possible
 
 

I was worried about the costs being outside of my budget but I shouldn't have worried. So professional and honest, perfect.

I Khan - Walthamstow